Delivery Information

Free Delivery

Le Petit Butchery provides free delivery for orders with a minimum spending of $150 for addresses located within Singapore.

For orders less than $150, a flat delivery rate of $15 will be charged.

Delivery Schedule

Standard deliveries take place every Wednesday and Saturday of the week even on Public Holidays.

Delivery Time Slot: 9.00 a.m. to 6.00 p.m.

We are not able to accept requests for specific delivery timing as our drivers have mutiple deliveries location and their delivery routes are fixed.

Adhoc/Express Delivery

Adhoc or Express Delivery can be arranged in advance depending on the driver's availabilty. Kindly Whatsapp us in advance before placing your order so that we can make the necessary arrangements.

For orders with a minimum spending of $150, there will be an additional surcharge of $10 on top of the free delivery provided.

For orders less than the minimum spending of $150, there will be a flat rate adhoc/express surcharge of $20.

Changing of Delivery Dates/Address/Order

For any change in delivery dates, address or order, do inform us 24 hours in advance before your delivery date via Whatsapp. We will try out best to accomodate to your request.

However, if your request was made last minute and the orders have already been picked up by our drivers, we will not be able to make any changes thereafter.

Unsuccessful Delivery

An Unsuccessful Delivery would mean that our drivers did not handover the products/food items directly to the customer in person unless stated otherwise by the customer.

It is the customer's full responsibilty to ensure that there is somebody available to pick up the orders on their selected delivery dates.

In the case of unsuccessful deliveries, our drivers will call the customer and wait for 5 minutes before leaving the food items at the door or gate area.

An SMS or Whatsapp message along with photo evidence will be sent to the customer to inform them about the unsuccessful delivery attempt.

Le Petit Butchery will not compensate the customers for any change in food quality due to the neglience of the customers.

Le Petit Butchery will not be lawfully liable for any repercussion for food poisoning due to inappropiate storage of food items by the customer.

Unsucessful Delivery due to wrong input of delivery address

It is the customer's full responsibilty to ensure that the correct delivery address is provided to us.

In the event that an Unsuccessful Delivery occured due to wrong input of delivery address, there will be a redelivery fee of $15 charged to the customers.

Kindly ensure that your delivery details such as name, contact number as well as delivery address are correct before checking out from your shopping cart.

Self-Collection

For customers who opt for Self-Collection, kindly Whatsapp us at least 2 hours in advance to arrange a suitable timing to pick up your items.

A minimum spending of $30 is required to opt for Self-Collection.

Food Packaging and Delivery Handling

All orders will be packed into a disposable cooler foil bag to keep the food items insulated at all times.

During the delivery process, our drivers will also keep the parcels further insulated by storing the packed food items in ice boxes or cooler bags.

Le Petit Butchery strives to uphold our food quality and it is our aim to deliver the items in their original state (For example, frozen food should remain frozen upon delivery).

In rare cases of discrepancies, kindly inform us via Whatsapp immediately upon receipt of food items so that we can investigate and make amendments accordingly.

Missing or Unsatisfactory Food Items

Le Petit Butchery takes pride in being commited to provide customers with the finest product. In the event of missing or unsatisfactory item, kindly inform us via Whatsapp within 12 hours upon delivery for us to review it on a case by case basis. If you do not notify us within the stipulated time frame, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the products had been delivered in accordance with our terms.

Due to hygiene and food safety reasons, we do not accept any return of perishable food items. If the food item falls short of your expectations due to quality control, kindly take a photo and we will review it accordingly. Refunds are done at the discretion of Le Petit Butchery and all decision made are final and non-negotiable.